1. Data we collect
From brands we collect the name, email address and phone number of each user, the company name, the company details needed for invoices, and billing information. From creators we collect the name, email address and phone number, the Instagram and TikTok accounts they link, their public profile and post statistics from those platforms, their portfolio and rates, the bank details used to pay them, and the content they submit. From everyone we collect usage data and technical information about how the platform is used.
2. How we use your data
2.1 Running the service
We use your data to run campaigns, match brands with creators, review and track content, process brand payments and creator payouts, keep accounts secure, and send technical notices and support messages. We use automated tools, including AI models, to summarise creator profiles and campaign results and to help answer support questions.
2.2 Communications
We may use your information to send you promotional communications, such as information about products, services, and events offered by Inflame. You may opt out of receiving these communications at any time.
3. Who we share data with
We do not sell your personal information. Brands see a creator's public profile, price and submitted content; creators see the campaigns and brand details they are invited to or apply for. We share data with service providers who help us run the platform, only as far as each needs it: sign-in and account security, payment processing and bank payouts, email and app notifications, hosting, storage and databases, public social media statistics, AI models, and website analytics. These providers must keep your information confidential.
4. Cookies
We use cookies to keep you signed in and to measure how our website is used through website analytics. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
5. Your rights
Under the Protection of Personal Information Act (POPIA) you have the right to access, correct, or delete the personal information we hold about you, and to object to how we process it. You can delete your account as described on our Delete your account page. Transaction, invoice and payout records are kept for at least 5 years where South African tax law requires it. To exercise these rights, please contact us at the details provided below.
6. Contact
If you have any questions about this Privacy Policy, please contact us by email at support@inflame.co. We will respond to your request within 5 business days.
